Last Updated: 21st Feb 2025
Welcome to Rata Studio! We are committed to ensuring a smooth and reliable shipping experience for all our customers. Please read our Shipping & Delivery Policy to understand our process, timelines, and other essential details before placing your order.
All orders are processed within 3 to 20 business days after payment confirmation depending upon the complexity of the product.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been shipped.
We offer standard, shipping options for delivery.
Estimated delivery times vary based on your location:
Delivery times may be subject to delays due to unforeseen circumstances such as weather conditions, customs clearance, or courier service disruptions.
Shipping charges are calculated at checkout based on the shipping method and destination.
Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.
Once your order has been shipped, you will receive a tracking number via email.
You can track your order through our courier partner’s website using the provided tracking information.
If your package is marked as undeliverable due to incorrect shipping details, failed delivery attempts, or refusal, it may be returned to us. Additional shipping fees may apply for re-delivery.
In case of lost packages, please contact our customer support at hi@ratalove.com or +91 9810013770 for assistance.
If you receive a damaged package or items are missing from your order, please contact us within 48 hours of delivery with supporting photos, videos and order details.
We will investigate and provide an appropriate resolution.
We reserve the right to update this policy at any time.
Any changes will be reflected on this page with a revised "Last Updated" date.
For any shipping related inquiries, please reach out to us:
Rata StudioThank you for shopping with Rata Studio!